KUALA LUMPUR, March 7 (Bernama) -- Airports Council International (ACI) World has revealed the winners of its world-renowned Airport Service Quality Awards, recognising airports worldwide which delivered the best customer experience.
The results show that India’s Kempegowda International Airport in Bangalore (now known as Bengaluru) won the first ever ASQ Arrivals Award, based on the new Arrivals Survey, marking the first airport to win both Departures and Arrivals awards.
“The Airport Service Quality Awards celebrate the achievements of airports in delivering the best customer experience and represent the highest possible accolade for airport operators worldwide,” said ACI World Director General, Angela Gittens.
“In both the traditional and new categories, these airports have responded to the evolving needs of passengers to deliver higher levels of service and an award-winning performance,” she added.
Worldwide perennial winners include Indianapolis International Airport; Beijing Capital International Airport; Singapore Changi Airport; Toronto Pearson; Aeroporto di Roma-Fiumicino; Mumbai’s Chhatrapati Shivaji International Airport; Delhi’s Indira Gandhi International Airport; Shanghai Pudong International Airport and Sheremetyevo International Airport.
The winning airports will meet at the ASQ Awards Ceremony, to be held during the second ACI Customer Experience Global Summit in Bali, Indonesia in September.
The ASQ Departures programme measures passenger satisfaction across 34 key performance indicators. It is the only globally-established programme that provides objective measurement and benchmarking for airports to help drive their performance.
Full list of the winners are available at https://aci.aero.
-- BERNAMA
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