KUALA LUMPUR, Oct 20 -- In response to an increase in global demand for end-to-end customer service solutions, Uniphore and NTT DATA Services have entered into a definitive agreement to co-create new solutions to transform the customer experience market.
Based on internal projections and opportunities currently underway, this partnership could generate more than US$50 million in revenue over the next five years. (US$1 = RM4.14)
According to a statement, large enterprises will have access to a powerful platform with enhanced capabilities in intelligent automation, specifically suited for a new generation of contact centres.
With the agreement, NTT DATA will be able to take full advantage of Uniphore’s Conversational Service Automation platform and apply powerful capabilities and technology to improve both agent experience and performance.
Uniphore will be able to leverage NTT DATA’s IT and business transformation expertise to improve business outcomes including increasing productivity, lowering costs and transforming the overall end-to-end customer experience.
Uniphore chief executive officer and co-founder, Umesh Sachdev said: “Working side by side with an industry leader like NTT DATA creates the perfect combination of technology and services to solve customer issues in new and innovative ways, which enables both consumers and business to thrive.”
“With Uniphore technology, we can do that and more, by providing actionable insights through interactions analytics. We can empower agents with real-time agent assist and drive cognitive automation through virtual agents,” said NTT DATA Services, Dynamic Workplace Services and Business Process Outsourcing, Executive Vice-President, Tanvir Khan.
-- BERNAMA
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