KUALA LUMPUR, Oct 10 (Bernama) -- Vonage, a global leader in cloud communications and a part of Ericsson, has been chosen by CO-OP KINKI, a consumer’s cooperative based in Japan, to enhance customer engagement and security with simple, seamless two-factor authentication powered by the Verify API.
According to a statement, the Vonage Verify Application Programming Interface (API) enables members to safely use the “efriends” Internet service operated by CO-OP KINKI to shop directly from their computers and mobile phones.
“We are thrilled to provide innovative businesses like CO-OP KINKI with the solutions they need to provide customers with better connections, communications and engagements.
“The Vonage Verify API allows efriends members to enjoy their shopping experience, knowing that CO-OP KINKI has taken steps to secure their accounts and provide safeguards against fraud,” said Vonage Country Manager, Japan, Tetsuro Nishimura.
Meanwhile, CO-OP KINKI Internet Business Group, Shinichirou Kusumoto said: “Embedding the Vonage Verify API into the efriends service platform not only helped shield our members against the threat of unauthorised access and security, but also increased the reliability of the service.”
By implementing two-factor authentication (2FA) and rigorous identity verification, CO-OP KINKI aims to protect members from fraud and enhance customer loyalty. Vonage’s patented 2FA technology helps protect against fraud, build trust, and increase conversion across multiple channels.
Using just a phone number, Vonage generates pin codes and employs short messaging service (SMS) and voice channels to enable CO-OP KINKI to authenticate new and existing customers throughout Japan.
The Vonage Communications Platform (VCP) has more than one million registered developers and offers a full suite of programmable voice, video, messaging, and email services to forward-thinking businesses throughout the Asia Pacific market and worldwide.
-- BERNAMA
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