KUALA LUMPUR, Sept 5 (Bernama) -- TDCX, a digital customer experience (CX) solutions provider has been recognised as a Star Performer and a Major Contender in Asia Pacific (APAC) in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023.
“Our achievement as a Star Performer and a Major Contender in a key industry benchmark recognises our CX expertise, strong operational capabilities, innovative business model and ability to deliver value to our clients.
“We are honoured by the recognition and are thankful to our clients for their continued support. We look forward to achieving more for our clients in the ever-changing CX landscape,” said TDCX Chief Executive Officer and Founder, Laurent Junique.
Star Performers are awarded to firms that have demonstrated the most significant advancement over time on the PEAK Matrix, according to a statement.
Some of the evaluation factors include innovativeness, increase in the scope of services offered, expansion of delivery footprint, investment into technology and/or domain-specific areas, improvement in value delivered, and expansion of scope in existing CXM contracts.
Providing a range of CX solutions to clients from a wide range of industries, including e-commerce, fintech and gaming, TDCX helps companies deliver customer satisfaction across the entire lifecycle, from acquisition, service, growth, retention and loyalty.
TDCX’s extensive Asian footprint and deep local market knowledge have seen it help many global brands navigate the region’s diverse cultural, legal and regulatory practices and successfully set up customer experience operations.
This year, the company has also launched two strategic initiatives namely TDCX’s digital CX Center of Excellence and TDCX AI that will boost its ability to design innovative CX solutions and to leverage artificial intelligence respectively.
-- BERNAMA
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