Uniphore Acquires Red Box To Provide Easy Access To AI-ready Voice And Screen Data

KUALA LUMPUR, Feb 3 (Bernama) -- Uniphore, a leader in conversational artificial intelligence (AI) and automation has acquired Red Box, to offer customers full access and control over their voice and screen data to maximise the value of every conversation.

In a statement, Uniphore said with the acquisition of Red Box, the company will now deliver seamless access to AI-ready voice and screen recording data from 100 per cent of conversations to drive automation and analytics at scale in the contact centre via its industry leading conversational AI and automation.

As a result, there will be a shorter time to value and a better customer experience at a lower cost.

Uniphore Chief Executive Officer and co-founder, Umesh Sachdev said during these dynamic economic times, enterprises were realising the importance of working with integrated platforms that could scale to offer stellar customer experience and proven return of investment (ROI), versus point solutions and data silos.

“I am excited to welcome the Red Box team to bring even more value to our combined global customer base through innovative technology and a talented team that will help maximise the value of conversations,” he said.

The acquisition of Red Box, the open enterprise platform for capturing voice, screen and metadata from conversations, adds to Uniphore’s innovation portfolio, including emotion AI, no code low code development and knowledge AI.

With this acquisition, Uniphore has further strengthened its footprint in Europe, and positioned itself to deliver truly integrated and seamless customer and employee experience for all global organisations.

The integration of Red Box into Uniphore’s offering provide unique and industry-leading benefits to customers, which include the ability to freely access aggregated voice data; and to extract rich insights as well as deliver automation from real-time, AI-ready voice and screen data at scale.

The Red Box team, its intellectual property, and products are now part of Uniphore, enabling Uniphore to continue to deliver industry-leading products and services for their global joint customer base.

-- BERNAMA