KUALA LUMPUR, Aug 21 -- Leading AI-powered customer lifecycle and user retention platform, CleverTap has announced the appointment of Abhishek Gupta as Chief Customer Success Officer.
Gupta brings over 18 years of SaaS and customer success experience which he will apply toward accelerating CleverTap’s momentum as a leading provider of customer engagement and retention solutions in the competitive mobile marketing technology landscape.
“As a customer-first organisation, investing in growth of our customer success team is of paramount importance.
“Abhishek has extensive experience in customer success and a proven track record of building teams and processes that allow companies to get the most value from their SaaS investment,” said CleverTap co-founder and CEO, Sunil Thomas.
His appointment is part of CleverTap’s continued growth strategy capitalising on the completion of a US$35 million Series C funding round led by Tiger Global Management and Sequoia. (US$1=RM4.175)
According to a statement, Gupta holds an MBA from IIM Bangalore and a degree in B.Tech in Computer Sc and Engg from IIT (BHU).
Over 8,000 mobile apps from companies including Gojek, Disney+ Hotstar and Discovery Kids are currently optimised using CleverTap, driving over US$2 billion in incremental revenue. The platform reaches more than one billion mobile devices.
CleverTap is headquartered in Mountain View, California with offices in Amsterdam, Singapore, Dubai, and Mumbai. For more information, visit clevertap.com
-- BERNAMA
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