KUALA LUMPUR, Aug 2 (Bernama) -- Wireless Advocates will implement Synchronoss Digital Experience Platform (DXP) and specifically its Digital Journeys product set, delivering best-in-class customer experience in its retail and digital environments.
Synchronoss Technologies Inc is a global leader and innovator in cloud, messaging, digital and IoT platforms and products.
Wireless Advocates operates retail kiosks and online sales activities for their national retail wholesale partners including Army & Air Force Exchange Services, Marine Corps Exchange, and Navy Exchange.
Wireless Advocates’ customers will be able to rapidly design and launch optimised digital and retail customer journeys, including start-online, finish in-store, pause and resume functionality through the use of the Synchronoss DXP.
The Synchronoss DXP is a low-code application that reduces time-to-market and simplifies IT delivery for any organisation looking to transform and optimise its digital customer experience.
Companies can create, configure and manage online, retail and call centre journeys that pause and resume, giving them the ability to share real-time customer data, choices and actions across channels and CRM systems.
With the platform, Wireless Advocates can empower small agile business and IT teams to quickly create, configure and manage end-to-end customer journeys across multiple channels in a low or no-code environment.
-- BERNAMA
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