KUALA LUMPUR, March 26 (Bernama) -- Avaya has recognised Sabio as
its first Europe, the Middle East and Africa (EMEA) and Asia Pacific (APAC)
partner to achieve full Avaya Oceana Accreditation.
The recognition confirms Sabio´s ability to sell, design, implement and support complex customer journey solutions based on the next generation Avaya Oceana omnichannel customer engagement solution.
"This also acknowledges Sabio as one of Avaya´s leading specialist global CX partners, " said Sabio Group in a statement.
The accreditation also demonstrates Sabio´s deep Avaya solutions expertise, as confirmed by its success in winning Avaya´s 2017 Contact Centre Partner of the Year Award and securing the prestigious Project of the Year Award.
Sabio won due to its success in deploying one of the world´s largest Avaya Oceana projects for a major European omnichannel retailer.
"In addition to securing all the necessary Oceana certifications, Sabio has also seized the commercial initiative, successfully deploying Oceana to deliver seamless customer engagement for one of Europe´s largest retailers, " said president of Avaya International, Nidal Abou-Ltaif.
Meanwhile, Sabio´s chief commercial officer, Russell Sheldon said the company was committed to delivering brilliant customer experiences across the customer journey, so being fully accredited to offer Avaya Oceana significantly strengthened its proposition.
"This latest Avaya accreditation confirms Sabio as the ideal partner for major Oceana deployments, " he said.
Sabio Group delivers solutions and services to major brands worldwide that seamlessly combine digital and human interactions to support outstanding customer experiences. For details on Sabio, visit www.sabio.co.uk
-- BERNAMA
The recognition confirms Sabio´s ability to sell, design, implement and support complex customer journey solutions based on the next generation Avaya Oceana omnichannel customer engagement solution.
"This also acknowledges Sabio as one of Avaya´s leading specialist global CX partners, " said Sabio Group in a statement.
The accreditation also demonstrates Sabio´s deep Avaya solutions expertise, as confirmed by its success in winning Avaya´s 2017 Contact Centre Partner of the Year Award and securing the prestigious Project of the Year Award.
Sabio won due to its success in deploying one of the world´s largest Avaya Oceana projects for a major European omnichannel retailer.
"In addition to securing all the necessary Oceana certifications, Sabio has also seized the commercial initiative, successfully deploying Oceana to deliver seamless customer engagement for one of Europe´s largest retailers, " said president of Avaya International, Nidal Abou-Ltaif.
Meanwhile, Sabio´s chief commercial officer, Russell Sheldon said the company was committed to delivering brilliant customer experiences across the customer journey, so being fully accredited to offer Avaya Oceana significantly strengthened its proposition.
"This latest Avaya accreditation confirms Sabio as the ideal partner for major Oceana deployments, " he said.
Sabio Group delivers solutions and services to major brands worldwide that seamlessly combine digital and human interactions to support outstanding customer experiences. For details on Sabio, visit www.sabio.co.uk
-- BERNAMA
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