KUALA LUMPUR, Feb 23 (Bernama) -- Everise Holdings (Everise) has partnered with Microsoft to develop and roll out an artificial intelligence (AI) platform to disrupt the contact centre and business process outsourcing (BPO) industry, leveraging Microsoft´s AI capabilities.
The omni-channel customer service solutions will target voice, video and text interactions and deliver an unprecedented intelligent, customer-centric experience by leveraging the power of AI.
By adding advanced AI tools and chatbots to existing capabilities such as speech recognition, sentiment analysis, and image recognition, Everise seeks to set a higher standard for a more personalised customer experience.
Meanwhile, Everise operates a C3 Lab in Las Vegas within its operating unit, C3 Customer Contact Channels, with locations opening in Manila and Malaysia.
C3 Labs has currently been incubating a variety of tools focused on the same mission of transforming the customer experience.
Each of the C3 Labs will also marry Microsoft technologies with domain knowledge from C3´s customer innovations teams.
"Through this partnership with Microsoft, we insert AI throughout various points in the service delivery process in ways that the BPO industry is not using the platform today," said Everise and C3 chief executive officer, Sudhir Agarwal.
"This could be as basic as automating data collection from a call to a chatbot providing insight on customer sentiment and emotion in real time," he said.
Everise will be developing the platform over the course of the next couple of months and will focus on tools that can resolve industry specific challenges.
-- BERNAMA
No comments:
Post a Comment