KUALA LUMPUR, Nov 22 (Bernama) -- TDCX Inc, an award-winning digital customer experience (CX) solutions provider profit surged to US$23.2 million in the third quarter (Q3) ended Sept 30, 2023, from US$22.7 million in the corresponding quarter last year, primarily driven by cost optimisation efforts, lower tax and higher interest income. (US$1=RM4.66)
In a statement, TDCX said however, its total revenue dropped 5.4 per cent to US$119.8 million from US$126.6 million previously.
The revenue was primarily driven by a decrease in revenue from content, trust and safety services; omnichannel CX solutions services rendered partially offset by an increase in revenue from sales and digital marketing services.
Its Chief Executive Officer and Founder, Laurent Junique said this quarter, the company welcomed new clients including a global airline based out of Asia and one of the world’s most popular mobile messaging apps, which are testament to the sector expertise it has built in travel and hospitality as well as social media platforms.
“We are also seeing results from our efforts to diversify our client base. Our revenue from clients outside the top five has increased 51 per cent year-on-year.
“I am confident that the steps we have taken to enhance our value to our clients and to increase our efficiency will position us strongly for the long term,” he said.
Among the third quarter business highlights, TDCX recorded strong client growth, with client count up 31 per cent year-on-year (YoY), bringing total client count to 94 as of Sept 30 compared with 72, same period last year.
The company has also improved revenue diversification in which revenue from clients outside the top five rose 51 per cent YoY, while revenue mix from top five clients lowered to 71 per cent in third quarter this year, from 82 per cent in the same quarter, last year.
Headquartered in Singapore, TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty and protect their online communities.
-- BERNAMA
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