Advanced technology from Uniphore combined with decades of exceptional customer service know-how from Sitel Group will deliver new CX capabilities for global brands
PALO ALTO, Calif. & MIAMI, May 29 (Bernama-BUSINESS WIRE) -- Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, today announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with Uniphore’s world-class Automation and Artificial Intelligence (AI) CSA platform to transform the customer experience and enable tailored and powerful solutions for Sitel Group’s customers around the globe.
More than ever, AI, Machine Learning and Automation play an increasingly critical role in every aspect of business, especially in customer service. Through the partnership, Sitel Group and Uniphore enable more than 80,000 Sitel Group associates to better meet the rapidly changing and unique demands from more than 400 clients, as well as supporting them through challenges they may face through the global pandemic and beyond.
“As a global CX leader, our goal is to continue to redefine what superior customer experiences look like and help our clients deliver those solutions to their customers,” said Ryan Maund, Chief Product & Innovation Officer, Sitel Group. “Through our partnership with Uniphore, Sitel agents will be able to improve productivity in real-time, transforming experiences to adapt to changing needs and keeping the focus on what matters most: the customer.”
SITEL GROUP, UNIPHORE PARTNER TO TRANSFORM THE CUSTOMER EXPERIENCE INDUSTRY THROUGH AI AND AUTOMATION
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