KUALA LUMPUR, Aug 9 (Bernama) -- Malaysian companies registered with the Human Resources Development Fund (HRDF) are invited to participate in call centre and customer experience management training by the best in the business.
COPC Inc., a US-based consulting firm, is collaborating with Malaysian training provider, Quest Learning Sdn Bhd, to conduct the COPC® Customer Journey Mapping Certification, from Sept 25 to 27, and COPC® Best Practices for Customer Experience (CX) Operations from Oct 29 to Nov 2.
COPC Inc. said in a statement that under HRDF guidelines, registered companies will receive a subsidy on class fees. It also said that more training dates will be available in 2019.
Training will be conducted by COPC Inc. South East Asia operations director, Andy Cranshaw, who is based in Kuala Lumpur and registered with HRDF.
Cranshaw is a call centre industry specialist with over 25 years of experience working with some of the largest call centres in the region to drive performance improvement and increase customer satisfaction.
COPC Inc. Asia Pacific region chief executive officer (CEO), Ian Aitchison, said they have been working with clients in Malaysia for the past few years and this is the next step in helping them improve both operational performance and customer experience.
Headquartered in Winter Park, Florida, COPC Inc. also has operations in Europe, the Middle East, Africa, Asia Pacific, Latin America, India and Japan.
Since 1984, Quest Group has enjoyed a leading position in the marketplace for consulting, training and event management. The company helps organisations improve performance, productivity and profit through result-based training, coaching and consulting.
Quest Group of Companies, founder and CEO, K.C. See said, “COPC Inc. is a global thought leader and has worked with many well-known companies to improve their customer experience operations. Their call centre management training is the best in the business.”
For more information on COPC Inc. training, visit https://www.copc.com/.
-- BERNAMA
COPC Inc., a US-based consulting firm, is collaborating with Malaysian training provider, Quest Learning Sdn Bhd, to conduct the COPC® Customer Journey Mapping Certification, from Sept 25 to 27, and COPC® Best Practices for Customer Experience (CX) Operations from Oct 29 to Nov 2.
COPC Inc. said in a statement that under HRDF guidelines, registered companies will receive a subsidy on class fees. It also said that more training dates will be available in 2019.
Training will be conducted by COPC Inc. South East Asia operations director, Andy Cranshaw, who is based in Kuala Lumpur and registered with HRDF.
Cranshaw is a call centre industry specialist with over 25 years of experience working with some of the largest call centres in the region to drive performance improvement and increase customer satisfaction.
COPC Inc. Asia Pacific region chief executive officer (CEO), Ian Aitchison, said they have been working with clients in Malaysia for the past few years and this is the next step in helping them improve both operational performance and customer experience.
Headquartered in Winter Park, Florida, COPC Inc. also has operations in Europe, the Middle East, Africa, Asia Pacific, Latin America, India and Japan.
Since 1984, Quest Group has enjoyed a leading position in the marketplace for consulting, training and event management. The company helps organisations improve performance, productivity and profit through result-based training, coaching and consulting.
Quest Group of Companies, founder and CEO, K.C. See said, “COPC Inc. is a global thought leader and has worked with many well-known companies to improve their customer experience operations. Their call centre management training is the best in the business.”
For more information on COPC Inc. training, visit https://www.copc.com/.
-- BERNAMA
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