TOKYO, Sept 19 (Bernama-BUSINESS WIRE) -- The HULFT Division of Saison Information Systems Co., Ltd. (JASDAQ:9640) (Headquarters: Tokyo, Japan; President: Kazuhiro Uchida; herein, “Saison Information Systems”) develops, sells, and supports a range of data and file management middleware products. HULFT received Best Customer Support of The Year 2017 from the Japan Institute of Information Technology (Headquarters: Tokyo, Japan; Chairman: Noritaka Uji; herein, “JIIT”).
About HULFT Receiving the Award
JIIT released the following statement regarding the selection of HULFT as this year’s award recipient.
The HULFT Division develops, sells, and supports products for managed file transfer middleware. Their Customer Service Department’s Technical Support Center has implemented a program with the mission of, “Moving from zero mistakes, to 100% satisfaction.” Their aim is improvement of customer satisfaction and contribution to the business by improving service quality and their employee satisfaction. […] After the repositioning of the Technical Support Center, the continuous efforts of the Technical Support Center to improve the satisfaction of both customers and employees are recognized to contribute to the business […].
About HULFT’s Customer Support Initiatives
- Background: Along with a change in the business structure conducted in 2013, we redefined the value and priority of our customer support. At the same time, we set the goal of increased use of our support services by raising customer satisfaction, improving service quality and our employee satisfaction.
- From Help Desk to Technical Support: Previously, as a help desk, we used to aim for making zero mistakes. Our focus was on reducing the number of incorrect answers, operational errors, and customer complaints. We have since revised our focus to aiming for 100% customer satisfaction, as this will make more contribution to our business goals such as sales targets.
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